Last updated: May 2026
At Volcano Casino, we are fully committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or play at Volcano Casino online.
By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, email address, phone number, residential address, and ID documents (for verification).
- Account Information: Username, password, security questions, and account preferences.
- Financial Information: Payment method details (processed securely by third-party providers).
- Technical Information: IP address, browser type, device information, operating system, and usage data.
- Gaming Activity: Games played, bets placed, wins, and losses.
2. How We Use Your Information
We use your data for the following legitimate purposes:
- To create and manage your Volcano Casino account
- To process deposits and withdrawals
- To provide customer support and respond to your requests
- To send important account notifications and promotional offers (you can opt-out anytime)
- To improve our games and website experience
- To comply with legal and regulatory requirements (including anti-money laundering and responsible gaming)
- To prevent fraud and ensure platform security
3. Sharing Your Information
We do not sell your personal data. We may share information only in these cases:
- With trusted service providers (payment processors, game providers, hosting services)
- With regulatory authorities when required by law
- For identity verification and fraud prevention purposes
- In case of merger, acquisition, or reorganization of the business
All third parties are contractually obligated to protect your data.
4. Cookies and Tracking Technologies
Volcano Casino uses cookies and similar technologies to:
- Enable essential website functions
- Remember your preferences and login details
- Analyze website traffic and improve user experience
- Deliver personalized content and offers
You can manage your cookie preferences through your browser settings at any time.
5. Data Security
We implement strong security measures including SSL encryption, firewalls, and regular security audits to protect your personal and financial information. Access to your data is strictly limited to authorized personnel only.
6. Your Rights (GDPR)
As a player in Poland and the EU, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact our support team.
7. Data Retention
We keep your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. After this period, your data is securely deleted or anonymized.
8. International Data Transfers
Some of our service providers may be located outside the EU. In such cases, we ensure appropriate safeguards are in place to protect your data.
9. Children’s Privacy
Volcano Casino is intended for players aged 18 and over. We do not knowingly collect data from children under 18. If we discover such data, it will be immediately deleted.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date. We encourage you to review it periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us via:
- Live Chat (available 24/7)
- Email: support@volcanocasino.com